Returns & Refunds


We will do our best to ensure that you are happy with every purchase that you make, but we understand that there may be occasions when you need to return an item.

You have 14 days from the date you receive your order to return any item that you no longer wish to keep. Your order must be returned to us in the condition in which you received it. Nupafeed UK will not accept returns once the goods have been opened, used, or damaged after receipt. All refunds will be credited to the payment card used to make the order. The total of your invoice will be refunded in full as soon as possible. Nupafeed UK will not cover the cost of return. Refunds may take up to seven working days to process.

Return address: Nupfeed UK, Gardners Farm, Ardeley, Stevenage, Herts, SG2 7AR

Please be sure to include a copy of your order, invoice, or a note with your customer information so that we can identify your parcel.


Changing Your Order

Please note that we dispatch items on a same working day basis, please get in touch with us as soon as possible if you wish to change your order. We can update your order so long as it has not yet gone out for delivery.

Unfortunately, once your parcel has been dispatched we are unable to make alterations. Please either place an additional order or, if necessary, contact us so that we can agree on a solution.


Problems with Your Order

If there is an error or fault with your order, please contact us within 7 days of receipt and provide photographic evidence of any damage if applicable.

If for any reason the goods are faulty when you receive them, Nupafeed will either:

  1. replace the item free of charge
  2. refund the price paid by the buyer
  3. agree a reduced price or alternative compensation with the buyer.

Whether or not we need the item to be returned will depend on the nature of the damage and the agreement made between Nupafeed UK and the buyer in each individual case.

We will cover the cost of returning goods if the order has been damaged in transit or incorrect item(s) have been delivered. If you are unable to use the product due to an unsatisfactory delay in delivery, we will cover the cost of returning the goods only if we are responsible for the failure to deliver. We are not responsible for insufficient/incorrect delivery information provided by the buyer, delays caused by bad weather, an inability to contact the buyer/recipient when necessary, or when the courier is not able to gain a signature or safely leave your parcel.


View our full Terms & Conditions here.